FREQUENTLY ASKED QUESTIONS

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PREPARE FOR YOUR SUN VALLEY ESCAPE

We’re Here To Help

Wondering if you can bring your furry friend along, or what time you can check-in? Get the details on our hotel below, and give us a call at 208.726.8010 if you don’t see the information you’re looking for here.

Policies

  • What is the guestroom cancellation policy?

    Reservations must be canceled 30 days prior to arrival to receive a refund. Reservations canceled within 30 days of arrival will not be granted a refund for the first night plus tax.

  • What if we have more than two adults in our guestroom?

    All room rates are nightly and based on double occupancy—children under the age of 2 stay for free. A nightly $25 extra person fee will be applied to your bill for children 2 years of age and older.

  • What is included in the Amenity/Resort Fee?

    All guests pay a $25/night resort fee which includes:

    • Signature breakfast
    • Bottled water
    • Wireless Internet access
    • On-demand shuttle service throughout Sun Valley and Ketchum including Bald and Dollar Mountains
    • Ski storage and heated boot storage
  • Do you require a deposit to hold my reservation?

    Yes, a deposit of the first night plus tax and resort fee will be charged upon booking your reservation at our Ketchum, Idaho hotel. Full payment, if staying more than one night, will automatically be charged to the credit card on file 14 days prior to arrival, unless otherwise noted. Once final payment is processed, it is non-refundable. If staying during the holiday season (December 20 to January 3) full payment, if staying more than one night, will be charged 30 days prior to arrival. Upon check-in, an authorization will be placed on your credit card for an additional $50 per night in anticipated incidental charges.

  • What is your pet fee?

    There is a $50 per dog per night fee. Please review our Wagging Tail Escape program to learn more.

 

General and Reservations

  • Is there a minimum age requirement to check-in?

    Yes, guests must be 21 years of age or older to check-in.

  • What time is check-in and check-out?

    Check-in time is 3:00pm and check-out time is 11:00am

  • What are the options for parking?

    We offer self-parking and complimentary valet.

  • Do you offer extra beds or cribs?

    Rollaway beds are available at an additional charge of $25 per night. Please contact us ahead of time to ensure your room can accommodate a rollaway bed and make a reservation as there are a limited number of these available.

  • Do you offer early check-in or late check-out?

    Early check-in and late check-out are based on availability. Please make arrangements for early arrival or late check-out in advance. If we are unable to accommodate your request, your luggage can be stored for you.

  • What are the taxes and fees on my reservation?

    $25 resort fee and 11% tax

  • Is smoking allowed on property?

    Our Ketchum, Idaho hotel is a non-smoking facility.

  • Can I store my bags before I check-in or after I check-out?

    Yes, the front desk will hold them for you until you’re ready.

  • Can I have a package sent there before my arrival?

    Yes. For UPS and FedEx package please mail to 960 N Main St., Ketchum ID 83340.
    For USPS please mail to PO Box 1327, Ketchum ID 83340.

  • Does the hotel have ADA accessible rooms?

    Yes, we have one room type available. Please review our accessible room type and hotel features.

  • Do you sell gift certificates?

    Yes, we do! To purchase a gift certificate, please call 1.800.526.8010 to purchase your gift certificates.

  • What is your loyalty program?

    Knob Hill Inn is a partner of Stash Hotel Rewards, the independent traveler’s rewards program, where you can earn and redeem points for free stays at one-of-a-kind, top-rated independent hotels in the U.S., Mexico, and the Caribbean. Membership is easy, flexible, and (best of all) free. Learn more about Stash Hotel Rewards.

  • How far is the hotel from the airport?

    It is a 25 minute scenic drive from the airport to Knob Hill Inn. We also offer a shuttle service to and from the Sun Valley Airport for the following rates*:

    • 2 people – $45 each way
    • Up to 4 people – $65 each way
    • 5 or more people – $130 each way

    Call us at 1.800.526.8010 to schedule a pick-up.
    *Please note that a $20 surcharge applies for pickups and drop-offs outside standard shuttle hours.

  • I have questions about my bill. Who do I call?

    Please contact our front office team at info@knobhillinn.com.

  • What are your current safety and health guidelines for hotel?

    The wellbeing of our team members and guests is of paramount importance for us here at Knob Hill Inn. Please review our health precautions to learn more.

Amenities

  • Do you offer room service? What are the hours?

    The Grill provides in-room dining from 5:30pm to 9:00pm. Please call extension “351” to place your order.
    A snack menu featuring small bites and treats is available daily to any time. Please dial “0” to place your order with guest reception.

  • Do you offer breakfast? What are the hours?

    Our signature breakfast is served daily in the Fireplace Room. Guests are welcome to dine with us from 7:30am to 10:00am.

  • Do you have a fitness center?

    We do not have an onsite fitness center; however, guests can book a spa appointment with Zenergy and receive a day pass for their facilities. Day passes will give you access to their indoor and outdoor saline pools and oversized hot tub, full fitness class schedule, cardio and weight training gym, squash court, sauna, eucalyptus steam room, locker room amenities, access to tennis courts (additional court usage fee applies), and member discounts on all spa and personal services. Our team will be happy to take care of these arrangements to make your Sun Valley experience even more relaxing and rejuvenating.

  • How much do you charge for high speed/Wi-Fi internet access?

    Wireless Internet access cost is included in our $25/night resort fee.

  • I want flowers, chocolates, champagne, gifts sent to the guestroom, how can I do this?

    Yes, our guest reception is happy to help! Please call 800.526.8010.

  • Do you have a business center?

    Yes, we have a business center for our guests to use during their stay.

  • Is there an airport shuttle service?

    Yes, transportation to the airport is available during regular guest reception hours for an additional fee. Please review our directions page to learn more.

  • Do you have a pool? If so, what are the hours?

    Yes, the pool hours are 7:00am – 11:00pm.

  • Is there a courtesy shuttle service?

    Knob Hill Inn provides complimentary on-demand shuttle service to Sun Valley and Ketchum and Sun Valley locations from 7am to 11pm. The Mountain Rides town bus provides free scheduled transportation around the Ketchum and Sun Valley area. The bus stops in front of the Inn on Highway 75 (Main Street). Bus schedule is located at guest reception.

Pets

  • Are pets allowed? Are there restrictions for weight, height, or types?

    Dogs are welcome as part of our Wagging Tail Escape program. Dog-friendly rooms are limited and, therefore subject to availability. Advance reservations are required. Guests traveling with pets must call 800.526.8010 prior to booking to verify availability of a pet-friendly room to avoid the risk of not being able to check-in with a pet and/or incurring any associated cancellation penalties. Please note that there is a $50 per night fee, a two dog maximum per room and Knob Hill Inn’s Pet Policy Agreement must be signed upon check in.

  • Do you have pet free rooms for those with allergies?

    Yes, please contact the property directly to ensure the room is non pet friendly.

Meetings & Events

  • Do you host meetings and events? If so, how can I book?

    Yes. We have event spaces that can accommodate 14 to 150 guests, and our stunning mountain setting is perfect for any special occasion. Request a proposal today for more information.

  • Do you offer special group rates?

    Yes, please email us at khi@knobhillinn.com to reserve your group block today!

  • How can I book a wedding?

    We would be honored to host your special day, and our experienced and dedicated team can tailor your experience to deliver the day you’ve always imagined. Please review our Sun Valley Weddings & Events page for more information.

While you’re here

  • Do you offer laundry or dry cleaning?

    Yes, one day service is available Monday through Friday. Laundry bags must be left at guest reception by 9:00am and items will be returned by 6:00pm.

  • Where can we get ice?

    Ice is available upon request. Please contact guest reception.

Things to Do

  • What are the top area attractions near the hotel?

    We have put together a list of summer recreations and winter recreations to help you discover the local charm of Sun Valley, Idaho. You can also check out our amazing and fun-filled annual events.

  • What shopping, restaurants, and breweries are nearby the hotel?

    Our team has put together a list of their favorite local spots. For additional recommendations, please stop by the front desk, and one of our team members will be happy to assist you.

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