Policies

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Policies

We can’t wait to welcome you to our Sun Valley Hotel.

Reservations

  • All room rates are nightly and based on double occupancy.
  • Extra persons fee: $25
  • Children under the age of 2 stay for free. A nightly $25 extra persons fee will be applied to your bill for children 2 years of age and older.
  • Check-in time: 3pm
  • Check-out time: 11am
  • Late check-out: Please make arrangements in advance. If we are unable to accommodate your request, your luggage can be stored for you.
  • Front desk hours: 24 hours a day
  • Rollaway beds are available at an additional charge of $25 per night. Please contact us ahead of time to ensure your room can accommodate a rollaway bed and make a reservation as there are a limited number of these available.
  • Dogs are welcome as part of our Wagging Tail Escape program. Dog-friendly rooms are limited. Subject to availability; advance reservations are required. Policy waiver must be signed upon check in.

Deposits and Cancellations

  • A deposit of the first night plus tax will be charged upon booking your reservation. Full payment, if staying more than one night, will automatically be charged to the credit card on file 14 days prior to arrival, unless otherwise noted. Once final payment is processed it is non-refundable. If staying during the holiday season (December 20 to January 3) full payment, if staying more than one night, will be charged 30 days prior to arrival.
  • Reservations must be cancelled 30 days prior to arrival to receive a refund minus a $25 processing charge.
  • Reservations cancelled within 30 days of arrival will not be granted a refund for the first night plus tax.

General Information

  • All guests pay a $25/night resort fee which includes:
    • Signature breakfast
    • Bottled water
    • Wireless Internet access
    • Day passes to Wood River YMCA
    • On-demand shuttle service throughout Sun Valley and Ketchum including Bald and Dollar Mountains
    • Ski storage and heated boot storage
  • Our Sun Valley hotel is a non-smoking facility.
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